1. Introduction

At 23N69E (“we”, “our”, “us”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a comprehensive return and refund policy. Please read the following policy carefully to understand your rights and obligations.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• The item must be returned within [X] days from the date of delivery. (Specify the return window, e.g., 30 days)

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Sale or clearance items.
• Gift cards.
• Intimate apparel such as underwear and swimwear.
• Customized or personalized items.
• Final sale items.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: call us at +91 9893062369 , +91 9650531659 to request a return authorization. Please provide your order number and the reason for the return.
2. Pack the Item: Securely pack the item in its original packaging, including any accessories, tags, and documentation that came with the product.
3. Ship the Item: Send the item to the following address:

[Your Company Name]
[Your Return Address]
[City, State, ZIP Code]
[Country]

We recommend using a trackable shipping method to ensure that we receive your return. You are responsible for the cost of return shipping.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days. (Specify the time frame, e.g., 7-10 business days)

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] or [Your Phone Number]. We will provide instructions for the exchange process.

7. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please follow these steps:

1. Check Your Account: Verify your bank or credit card account to see if the refund has been posted.
2. Contact Your Bank/Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address] or [Your Phone Number].

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will arrange for a replacement or refund, including the cost of return shipping.

9. Contact Us

If you have any questions about our return and refund policy, please contact us on: +91 9893062369 , +91 9650531659